Preleg Inc. — Return & Restocking Policy
Effective Date: January 1st, 2024 Applies To: All standard and custom-manufactured parts sold by Preleg Inc.
1. General Policy
Preleg Inc. ("Preleg," "we," "us") accepts returns of eligible, non-custom stock items within 30 days of the delivery date, subject to the conditions below. All returns require a Return Merchandise Authorization (RMA) number issued in advance by Preleg. Any item returned without a valid RMA number may be refused or subject to additional processing delays and fees.
2. Custom-Made Parts Are Final Sale
Because a significant portion of Preleg's product line is manufactured to the customer's own specifications, dimensions, tolerances, or other call-outs provided at the time of order, the following applies:
All parts fabricated, machined, or configured to a customer-supplied specification, drawing, print, or call-out are considered custom-made and are FINAL SALE. These items are not eligible for return, refund, or exchange, regardless of reason, except in cases of confirmed manufacturing defect or nonconformance to the approved specification (see Section 5).
Each quote, sales order, and invoice for such parts will clearly note the item as "Custom — Built to Customer Specification" to confirm the customer's acknowledgment of this policy prior to production.
Preleg strongly recommends customers review and approve drawings, specifications, and/or samples prior to production release, as no returns will be accepted once fabrication has begun on a custom call-out part.
3. Eligible (Non-Custom) Returns
Standard, non-custom, catalog, or stock items may be returned if they meet all of the following conditions:
Return is initiated within 30 days of delivery
Item is unused, unaltered, and in original, resalable condition
Item is in its original packaging with all documentation, hardware, and labeling intact
A valid RMA number has been issued and is referenced on the returned package
Items that do not meet these conditions may be refused, returned to the customer at their expense, or accepted at a reduced credit amount at Preleg's discretion.
4. Restocking Fee
All approved, eligible returns are subject to a restocking fee of 20% of the item's invoiced price, deducted from the refund or credit issued. This fee covers inspection, testing/recertification, repackaging, and inventory reintegration costs.
Minimum restocking fee: $25.00 per line item
The restocking fee applies regardless of reason for return, except where the return is the direct result of a Preleg shipping error or confirmed manufacturing defect (see Section 5), in which case the fee is waived.
5. Defective, Damaged, or Nonconforming Items
If a part — custom or standard — is defective, damaged in transit, or does not conform to the approved specification or call-out, the customer must notify Preleg within 10 business days of delivery with:
Order/invoice number
Photos or documentation of the defect or nonconformance
Description of the issue
Upon verification, Preleg will, at its discretion, repair, replace, or issue full credit for the affected item(s), and the restocking fee will be waived. Preleg will also cover return freight for confirmed defective or nonconforming items.
6. Return Shipping
Customer-initiated returns (non-defective): The customer is responsible for arranging and paying for return freight. Return shipments should be shipped against the customer's own carrier account (e.g., customer's UPS, FedEx, or freight account number) unless otherwise arranged in writing with Preleg. Preleg does not accept collect shipments or provide prepaid labels for non-defective returns.
Preleg-authorized returns due to Preleg error or defect: Preleg will arrange return shipping via its own carrier account, or reimburse reasonable, pre-approved return freight charges.
All returns must be adequately packaged to prevent damage in transit; damage resulting from inadequate packaging may reduce or void credit eligibility.
7. Refunds and Credits
Approved returns will be credited to the original payment method or issued as account credit, less any applicable restocking fee, within 10–15 business days of Preleg's receipt and inspection of the returned item(s).
8. How to Request an RMA
To initiate a return, contact Preleg Customer Service with your order number, item(s) to be returned, and reason for return:
Email: info@preleg.com
Phone: 941-475-6565
Hours: 9 am to 5 pm EST
Preleg will issue an RMA number and return instructions within [X] business days of request.
9. Policy Changes
Preleg Inc. reserves the right to modify this policy at any time. The policy in effect at the time of order placement will govern that transaction.
Questions about whether a specific part qualifies as custom or standard should be directed to your Preleg sales representative prior to placing an order.